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IT Director

FULL-TIME REGULAR

ANNUAL SALARY: $72,841

 Deadline for application: Tuesday May 5, 2026 no later than 5:00 P.M.

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DEPARTMENT: Information Technology Department

SUPERVISOR:   City Manager

FLSA: Exempt

BARGINING: Non-Bargaining

GENERAL PURPOSE:

This position is required to manage and provide Information Technology (IT) and support for all City departments. This is a professional level management position, within the Administration Department under the supervision of the Community Service Coordinator and will oversee the IT Department and staff. This position is a key contributor in formulating strategic technology goals, oversees all technology operations and projects for the City of Belen.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Follow policies and procedures as set forth by the City of Belen.
• Implement, enforce, and maintain policies and procedures to ensure physical and cyber security meets or exceeds CJIS, NCIC, state, and other applicable standards and regulations.
• Develop and Maintain security policies and standards.
• Identify technology needs and make recommendations to the City Manager or City Council as needed.
• Research and evaluate applications and services as needed and/or required by various departments.
• Collaborate with other applicable city functions to implement a Supervisory Control and Data Acquisition system (SCADA).
• Manage citywide software licensing and upgrades.
• Serve as the lead purchaser of technology for the City.
• Develop and maintain the City website as well as the City’s social media sites.
• Implement and maintain the computers, laptops, printers and servers of the City network.
• Implement and administer a citywide network and network security.
• Maintain the City’s domain and email services.
• Administer and maintain the City’s Voice over IP (VoIP) telecommunications system.
• Administer and maintain the City’s various Video Surveillance systems and access controls.
• Administer and maintain the City’s various building, panic and alarm systems and services.
• Work closely with the Finance Department on budgeting technology services for each department.
• Provide training on software and hardware, for Department Heads, Supervisors, and City employees.  
• Maintain and manage all City cellular devices and plans.
• Perform other duties pertaining to technology that may be assigned from time to time.
• Prepare oral and written presentations to administration and City Council as needed.
• Maintain a seat and perform the duties of IT Director to the TIF Committee.
• Manage, oversee and direct the IT team for the City.
• Oversee workflow to assist employees in knowing their job responsibilities and delegated duties.
• Maintain departmental budget, to include creating requisitions for purchase and creating annual budget.
• Other duties as assigned.

Knowledge, skills and abilities:

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing IT customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
• Knowledge of operational characteristics, services, and activities of a public safety/law enforcement agency.
• Knowledge of computer hardware and software.
• Knowledge of Geographic Information Systems (GIS).
• Knowledge of Asset Management.
• Knowledge of Finance, Customer Care, Budgets, and Procurement.
• Knowledge of familiarity of the legal rights of video surveillance.
• Knowledge of Microsoft Windows, Office, Exchange, Servers, Linux, Apple iOS or other software programs that may be acquire. MCSA and MCSE certifications in Server Infrastructure, Desktop Infrastructure, Communications, SharePoint, SQL and Exchange would be a plus. VMware Certified Professional (VCP-NV) or VMware Certified Associate (VCA-WM and or VCA-NV) would be a plus.
• Must possess the skills and knowledge to administer a VoIP phone system.
• Must possess the skills and knowledge to manage and configure network switches. Network +, CCDA and CCNA Cisco certifications would be a plus.
• Must possess the skills and knowledge to configuring and maintain firewall and email security appliances.
• Must possess the skills and knowledge to configure and administer Wi-Fi networks.
• Must possess the skills and knowledge to administer different types of surveillance video systems and door access control systems.
• Must have excellent writing and speaking skills.

Qualifications:

• High School diploma or GED required.
• Associates degree in computer science or related field preferred.
• Five (5) years experience or demonstrated knowledge of networks and communication systems.
• Any combination equivalent to education and experience that provides the required knowledge.
• Must obtain level four (4) CJIS Security Awareness Training within one (1) month of hire.
• Possess a valid New Mexico driver's license.
• Ability to pass drug test and background check.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee works inside building conditions. 

The noise level in the work environment is normally quiet to moderate pitch.

DISCLAIMER:  The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.